We are recognised by the recommendation website Three Best Rated as one of the top three employment law firms in Bristol.
Patch Law
Station Road Workshops
Station Road
Kingswood
Bristol
BS15 4PJ
Patch Law is a law firm authorised and regulated by the Solicitors Regulation Authority.
Patch Law Complaints Policy
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Get in touch
If you need help with an employment law issue then please don't hesitate to contact us. An initial enquiry is free and without obligation.
Call us on 0117 290 0905 or fill out the form below and we will contact you within 24 hours.
When your form is submitted you will receive an automatic email from Patch Law confirming receipt.
Why choose us?
- Expert and Practical Advice
You Can Trust - Prompt and Friendly Service
- Consistently Positive
Client Feedback
Some of our Google reviews
I found both Gillian and Alex from Patch Law a joy to work with. The service provided by both was timely and professional, with Gillian spending a lot of time explaining to me the meaning of various clauses of a legal document requiring my signature. I would not hesitate in using Patch Law again and would recommend their service to others wholeheartedly.
Bob Screech11/14/2019
Exceptional service throughout. Gillian's expertise, professionalism and personal touch are invaluable. She was so caring and helpful to me during a difficult time, I felt in safe hands. Very happy with the outcome and I can't recommend her highly enough.
Janice Rumming6/10/2019
I used Patch Law to help me with a Schedule of Loss needed for a Tribunal hearing They were very speedy about gathering all the info they needed and I had phone calls to clarify details. I felt supported and reassured and received guidance from Gillian as to where I might gauge any offer made to me by the Respondent. All in all a good experience in what has been a stressful time for me.
Caroline Hobbs6/08/2020
Patch Law Complaints Policy
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Patch Law
Station Road Workshops
Station Road
Kingswood
Bristol
BS15 4PJ
Patch Law is a law firm authorised and regulated by the Solicitors Regulation Authority under SRA number 572782.
© Copyright 2019 Gillian Patch, trading as Patch Law, or original authors. All rights reserved.
Patch Law Privacy and Transparency Notice
Complaints
Site design: StanfordGraphics
Patch Law
Station Road Workshops
Station Road
Kingswood
Bristol
BS15 4PJ
Patch Law is a law firm authorised and regulated by the Solicitors Regulation Authority under SRA number 572782.
© Copyright 2019 Gillian Patch, trading as Patch Law, or original authors. All rights reserved.
Patch Law Privacy and Transparency Notice
Complaints
Site design: StanfordGraphics