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We are recognised by the recommendation website Three Best Rated as one of the top three employment law firms in Bristol.

Patch Law

Station Road Workshops
Station Road
Kingswood
Bristol
BS15 4PJ

Patch Law is a law firm authorised and regulated by the Solicitors Regulation Authority.

Patch Law Complaints Policy

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Get in touch

If you need help with an employment law issue then please don't hesitate to contact us. An initial enquiry is free and without obligation.

Call us on 0117 290 0905 or fill out the form below and we will contact you within 24 hours.

When your form is submitted you will receive an automatic email from Patch Law confirming receipt.

Why choose us?

  • Expert and Practical Advice
    You Can Trust
  • Prompt and Friendly Service
  • Consistently Positive
    Client Feedback

Some of our Google reviews

review rating 5  I engaged Patch Law upon the recommendation of a friend and am so glad I did! I found Gillian an absolute pleasure to work with; warm and approachable whilst being extremely knowledgeable and strategic in employment matters. Gillian’s advice and support helped me to navigate my way through a difficult situation I faced at work on returning from maternity leave to a very satisfactory end. Gillian is certainly someone you want on your side of the battlefield and I couldn’t recommend her highly enough.

thumb Jennifer Short

review rating 5  Exceptional service throughout. Gillian's expertise, professionalism and personal touch are invaluable. She was so caring and helpful to me during a difficult time, I felt in safe hands. Very happy with the outcome and I can't recommend her highly enough.

thumb Janice Rumming

review rating 5  Brilliant, brilliant service. Gillian genuinely cared about the outcome, and was in regular contact to make sure things were going OK. She took great care to explain legal documentation to me in a way that made it easy to understand, and identified areas where I could get a better deal. Being made redundant is never going to be the nicest experience, but having Gillian on hand gave me confidence and made it much easier to deal with, demonstrably improving the final result. I wouldn't hesitate to recommend Patch Law to anyone in a similar situation.

thumb Martin Pim-Keirle

Patch Law Complaints Policy

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ