Gillian clearly explained the legal basis for my case, and helped me to identify the key information that would be beneficial. She outlined an overall strategy and the steps involved in working towards it. I felt that the options available to me were explained clearly at each juncture, and Gillian's advice was supportive, confident and realistic. She listened to my opinions and expectations and combined them with her experience to give me a clear idea of all of my options, highlighting our best course of action and the likely result.
Gillian was never out of touch for long, and set deadlines for each course of action. Emails were prompt and efficient, and phone calls were reassuring and allowed in-depth discussion. I will be forever grateful that Gillian kept me strong when I felt ready to give in!
Costs were very effective from my point of view, and it seemed that fixed-price agreed fees always worked very much in my favour. Gillian never let this arrangement alter the level of service I received and I felt it was extremely good value for money. I was also very impressed by the contribution from my employer that Gillian negotiated.
This was my first experience of using a solicitor and I was very pleasantly surprised by Gillian's transparent pricing and commitment to my case.
I cannot thank Gillian enough! This could easily have been one of the lowest times of my life but her support made it into an experience that has made me stronger, braver and wiser. She gave me realistic expectations, listened closely to my wishes, gave great advice, cut through the legal-speak of my employer's lawyer and - most importantly - kept me focussed and positive when I felt like giving in.
I hope that you've been a HR hero for many more people!